Safer rooms. Supported teams. Sustainable economics.

Virtual care is a clinical support model in which remote nurses or clinicians assist bedside teams through continuous monitoring, documentation support, and escalation workflows. This reduces time spent on routine tasks and allows on-site staff to focus on direct patient care. Remote team members follow the hospital’s existing protocols and communication standards to ensure continuity and safety across units.

Virtual care typically requires a camera with two-way audio, a patient room display or monitor, and a secure network connection. The Alliance evaluates your current infrastructure to determine what can be used and whether any additional equipment is needed. When upgrades are recommended, they are selected to integrate cleanly into existing clinical workflows and IT systems.

Virtual care systems operate within HIPAA guidelines and use encrypted, role-restricted access to protect patient information. Only authorized clinical staff can view or communicate with patients. Rooms can be clearly labeled to indicate when virtual support is active, and patients can request privacy at any time to maintain comfort and dignity.

Training covers workflow orientation, technology use, communication practices, and escalation procedures. It is tailored to each role, supporting nurses, providers, and support staff differently. Training continues through go-live and early adoption to ensure confidence and smooth integration into everyday care.

Hospitals may see improved response times, reduced workload strain on bedside nurses, and greater continuity of care coverage. Many teams also report decreased burnout and fewer interruptions during high-acuity tasks. The specific results depend on patient population and staffing model, which is why the Alliance works with hospitals to define baseline measures and track progress over time.